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Forum Discussion
File Restore
Hello, i have account [removed]. Someaone has deleted all files from folder [removed].
Can You help to restore?
Thanks!
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UAB North Speed Andrius Peciuk wrote:
Someaone has deleted all files from folder [removed]. Can You help to restore?
If the files were deleted within your recovery period (either 30 or 180 days, depending on your account) and they weren't permanently deleted, you should be able to recover them from your Deleted Files.
5 Replies
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- Rich
Super User II
UAB North Speed Andrius Peciuk wrote:
Someaone has deleted all files from folder [removed]. Can You help to restore?
If the files were deleted within your recovery period (either 30 or 180 days, depending on your account) and they weren't permanently deleted, you should be able to recover them from your Deleted Files.
Hello Rich, no, on folder Deleted Files i can't find anything. Maybe is to late and i sow this to late. It is possible to restore for additional payment? Thanks!
- Nancy
Dropbox Community Moderator
Hi from me too, UAB North Speed Andrius Peciuk.
Unfortunately, it's not possible to extend your file recovery window by upgrading your Dropbox account.
Were these files deleted more than 30 days ago (in case you're on a Basic/Plus plan)?
If i make upgrade, possible restore the files?
What coast the upgrade?
- Rich
UAB North Speed Andrius Peciuk wrote:
If i make upgrade, possible restore the files?
No. Upgrading now will not help, and there's no way to pay to have Dropbox recover files. Unfortunately, if you're unable to restore the files from Deleted Files or your Events page, then the files no longer exists on Dropbox's servers and are unrecoverable.
