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daninSTL's avatar
daninSTL
New member | Level 2
4 years ago
Solved

File search issues with beta for Mac

I just installed the beta version a few days ago. I use Alfred as a superior alternative to Spotlight to search files etc. since installing the beta Alfred can’t find files in my Dropbox folder. I ha...
desktop
File access
Mac
  • Emmet's avatar
    Emmet
    3 years ago

    Thank you for reaching out about this issue and sorry about the problems you experienced. The issue you’re experiencing where files returned in a Spotlight search don’t open when clicked is a known issue and should have been fixed by updating your Mac to macOS 13.3. For more information on using Dropbox on macOS, visit this article.

georgecwbrown's avatar
georgecwbrown
Explorer | Level 4
3 years ago

Was this issue ever resolved? I upgraded a couple days ago & have tried numerous attempts to re-index the folder & waited days. (I use the folder all day, every day to work), the search ability has still yet to resolve itself & its essential to my job.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi georgecwbrown, welcome to our Community! 

 

In regards to your search issue, can you clarify the version of the app that you're using on your end? 

 

Also, have you tried all the available troubleshooting steps mentioned throughout this thread? Any screenshots you might have are welcome. 

 

Keep me posted, and we'll take it from there!

  • georgecwbrown's avatar
    georgecwbrown
    Explorer | Level 4
    3 years ago

    Hey Megan,

     

    After further research I found another thread on this board regarding search problems, where they recommended re-indexing the entire drive using the Spotlight privacy trick, for now I've attempted this & it seems to have had a small reward in terms of results (Instead of just re-indexing the folder). That said I've seen comments in the thread saying it's a small immediate fix but new files have issues indexing... so I hope that isn't the case as my job requires finding all the files, rather than just some. 

    With time I'll know whether its fully worked,

     

    Thanks for your response though!

  • georgecwbrown's avatar
    georgecwbrown
    Explorer | Level 4
    3 years ago

    Dropbox V169.3.5667
    Ventura 13.0.1

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi georgecwbrown, I see where you're coming from!

     

    Can you keep an eye out, and update me on the behavior you see when you search for your files? 

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