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daninSTL's avatar
daninSTL
New member | Level 2
4 years ago
Solved

File search issues with beta for Mac

I just installed the beta version a few days ago. I use Alfred as a superior alternative to Spotlight to search files etc. since installing the beta Alfred can’t find files in my Dropbox folder. I have talked to their customer support but they say it’s an issue with Dropbox and not them. Anyone having weirdness with file search using third party apps post upgrade to the Mac beta?

desktop
File access
Mac
  • Emmet's avatar
    Emmet
    3 years ago

    Thank you for reaching out about this issue and sorry about the problems you experienced. The issue you’re experiencing where files returned in a Spotlight search don’t open when clicked is a known issue and should have been fixed by updating your Mac to macOS 13.3. For more information on using Dropbox on macOS, visit this article.

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi DropBozizzle, could you attach some screenshots here of the behavior you mentioned? 

     

    Thank you!

  • DropBozizzle's avatar
    DropBozizzle
    Helpful | Level 5
    3 years ago

    Spotlight results look like this: a squished Finder icon instead of the app icon for opening the file type.Then when I click the file in Spotlight, in Finder, the file briefly shows the pictured cloud icon (1 second) and then it goes back to normal (no cloud icon).

     

    See captions on these pictures for more details. In short, clicking the Spotlight entry for the file above (stored in Dropbox) just closes Spotlight as if I clicked out of it and doesn't do anything in terms of opening the file. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    HI DropBozizzle, we appreciate the feedback on this matter on how to improve the Dropbox experience on the new Mac OS. We've noted your comments and take all feedback into consideration.

  • Guest57's avatar
    Guest57
    Helpful | Level 5
    3 years ago

    So you don't have any solution ? 

     

    Regards

     

    Alex

     

  • DropBozizzle's avatar
    DropBozizzle
    Helpful | Level 5
    3 years ago

    I can confirm this bug is fixed in macOS 13.3, released today!

  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Thank you for reaching out about this issue and sorry about the problems you experienced. The issue you’re experiencing where files returned in a Spotlight search don’t open when clicked is a known issue and should have been fixed by updating your Mac to macOS 13.3. For more information on using Dropbox on macOS, visit this article.

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