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Xavier Montaner's avatar
Xavier Montaner
Helpful | Level 5
3 years ago

Files deleted from Lightroom don't to the Bin. They go to a file named "CloudStorge/Dropbox/.Trash"

Hi

 

I have been using Dropbox and Lightroom together for years.  In recent weeks and when I delete files from Lightroom they don't go to the Bin. They go to a file named "CloudStorage/Dropbox/.Trash".  This is somehow a hidden folder that I have managed to find via CleanMy Mac software. However,  when I delete files from Viewer they do go to the Bin.  The main problem is that these files still take space in my Hard Drive...

I believe that the issue came up since the last updated version of Dropbox for macOS.  

I am using a Macbook Pro with a M1 Processor and I always have had the latest software installed.  The same applies to Lightroom.

Could you please assist?  Thank you 

 

 

 

 

Delete
desktop
Mac
Third Party Integrations

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there johncocci, sorry to hear about this.

     

    Could you let us know the version and status of the desktop app installed on your computer and send us a screenshot of how this looks on your end so that we can have a visual too?

     

    Any additional information is more than welcome!

  • johncocci's avatar
    johncocci
    Explorer | Level 4
    3 years ago

    Version 174.4.5852

    All files are unto date

    MacOS version 13.3.1 (a)

     

    When Dropbox moved the location of the dropbox folder it left a shortcut where I used to have it and I can see that but it's not importing properly into Lightroom still which is not a Dropbox issue. The deleting issue still needs to be resolved though. See thread https://www.dropboxforum.com/t5/Delete-edit-and-organize/Files-deleted-from-Lightroom-don-t-to-the-Bin-They-go-to-a-file/td-p/686262/highlight/false

  • Xavier Montaner's avatar
    Xavier Montaner
    Helpful | Level 5
    3 years ago

    Thanks John.  My files are also stored at Users/xavier/Library/CloudStorage/Dropbox with no option to move it somewhere else.  I run the latest version of Dropbox and Ventura too and I experience the same problem as you do.  So hopefully someone will read these messages and try to find a solution. 

  • johncocci's avatar
    johncocci
    Explorer | Level 4
    3 years ago

    Have you gotten any further with this? I have had some emails exchanges with someone at Dropbox but have not gotten anywhere with it as to what is happening or a solution. 

  • Goffaux's avatar
    Goffaux
    Explorer | Level 3
    3 years ago

    Same problem here:

     

    Correct:

    Lightroom puts the deleted photos in the system trash:
    MacBook Pro 2015 macOS Monterey 12.7
    Dropbox version: v184.4.6543

     

    Wrong:

    Lightroom puts the deleted photos in the Dropbox .trash:
    MacBook Pro 2021 macOS Sonoma 14.0
    Dropbox version: v184.4.6543

     

    Is there really no solution for this?

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