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mbschaefer's avatar
mbschaefer
Explorer | Level 4
10 months ago
Solved

Files disappeared after downgrading. Can I restore them somehow?

A few months ago I downgraded to a basic plan and deleted many files to meet the storage limit of the basic plan. I now see that ALL my files have disappeared. There seems to be no way to find how where they went because there is no direct customer support. All my files have disappeared!! 

restore

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  • mbschaefer's avatar
    mbschaefer
    Explorer | Level 4
    10 months ago

    All that link tells is is what files I did delete so what was left would fit in the downgraded version. It doesn't provide clues as to where the files I didn't delete are. 

  • mbschaefer's avatar
    mbschaefer
    Explorer | Level 4
    10 months ago

    Yes, thank you. I think I've found them in shared folders. 🙏🏻

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