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Files disappeared from my Dropbox folder
The problem started yesterday. I noticed some files were missing from local synced files as well as the web interface. This morning more files disappeared. I checked the Deleted Files folder. It appe...
Alan W.12 wrote:
One of them says "You deleted 48940 files" with a link to those files. ... I did not delete those files.
It may not have been you directly, but something on a device of yours initiated the deletion. Have you moved any folders lately? That would often show as a mass-deletion in Dropbox (Dropbox detects that a folder no longer exists where it once was and marks it as deleted). Or have you run any clean up utilities on your computer that may have organized or removed files?
If you restore one of the files and look at its version history, it will show you the specific device that the deletion occurred on. Look to that device for a possible cause.
Is there a support department I can reach out to?You can find the support options that are available to you, which vary based on your account level, on the Support page.
Rich
Super User II
Super User II
Alan W.12 wrote:
One of them says "You deleted 48940 files" with a link to those files. ... I did not delete those files.
It may not have been you directly, but something on a device of yours initiated the deletion. Have you moved any folders lately? That would often show as a mass-deletion in Dropbox (Dropbox detects that a folder no longer exists where it once was and marks it as deleted). Or have you run any clean up utilities on your computer that may have organized or removed files?
If you restore one of the files and look at its version history, it will show you the specific device that the deletion occurred on. Look to that device for a possible cause.
Is there a support department I can reach out to?
You can find the support options that are available to you, which vary based on your account level, on the Support page.
I reinstalled my Fedora Linux and reinstalled Dropbox, with the Dropbox folder on a newly reformatted drive. Thus, the Dropbox folder on my Linux desktop was empty. As soon as I started Dropbox on the Linux machine, I noticed on my Windows machine that all my Dropbox files were being mass deleted. Okay, maybe Dropbox saw the new empty drive and thought that the user suddenly deleted all the files, so Dropbox started mass deleting on my other machines. Just because I connect a new empty drive doesn't mean that Dropbox should view this as a reason to go gung ho with mass deletions of my files. I am trying to stop it, and I am from the DB web interface to make it restore all my files. But I think this kind of behavior is ridiculous. Dropbox needs some kind of safeguard to prevent sudden mass deletions. This is unacceptable, especially for a paying customer. Also, I might add, that the Dropbox Linux apps can be difficult to install, always lag behind the Windows versions, or lack features compared to the Windows client, which I have always found annoying.
