Forum Discussion

Zoe LM's avatar
Zoe LM
New member | Level 1
11 months ago

Files disappeared when other folder member got their access revoked

Hello,  I am talking to a colleague of mine that has uploaded a lot of files onto Dropbox last year.  I now need to have access to all the files. And every documents she's been organising are n...
File access
restore
Shared Folders
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Zoe LM, thanks for joining the Dropbox Community.

Can you clarify if the folders are there and the files in them are gone or if the folders are gone as well?

Did you take a look at your deleted files page and your events page?

If the shared folders themselves are gone, make sure to check this page too.

Let me know what you find.

Zoe LM's avatar
Zoe LM
New member | Level 1
11 months ago

The files are gone but the folders are still here…

I have tried to look into the event page but we are many users and I am unsure when they disappeared… I tried the deleted files but not much success… Can we maybe filter in the event page who’s action we are seeing? Or which folder we look into? 

Thank you so much for your very quick response!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for the update, Zoe!

    You can filter the results on the events page by date and by folder from the dropdown menu on the right side of the page (where it says "All events").

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