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Forum Discussion
Platinumaa
6 years agoHelpful | Level 5
Files open very slow
recently i have had issues with dropbox (db) opening files extemely slow. i figured it was my computer so i bought/installed a new 1tb solid state drive, reformatted, re-installed everything.. and it...
- 6 years ago
Thanks for getting back to me so swiftly Platinumaa.
Fixing permissions won't change anything to the permissions the app was granted upon installing; the fix within the app's preferences I mentioned above is fixing the different permissions the files within your Dropbox folder have.
Quoting from the relevant resource, this is how to install the Dropbox desktop app with admin privileges:
- If you already have Dropbox installed, uninstall the application.
- Download the Dropbox application.
- Open the installer.
- Do not right-click, and do not command-click Run as an Administrator
- Follow the instructions in the install wizard.
- If youâre asked for an administrative username and password, enter them or contact your administrator to sign in.
- If youâre not asked for an administrative username and password, youâre already an admin on your computer.
- Complete the installation and sign in to Dropbox.
And, yes, the 'Fix Permissions' and/or the 'Fix Hardlinks' buttons will force your files to sync anew when applied.
In any case, please take as much time as you need and report back with your findings.
Until we speak again, take care!
Walter
Dropbox Community Moderator
6 years agoThanks for getting back to me so swiftly Platinumaa.
Fixing permissions won't change anything to the permissions the app was granted upon installing; the fix within the app's preferences I mentioned above is fixing the different permissions the files within your Dropbox folder have.
Quoting from the relevant resource, this is how to install the Dropbox desktop app with admin privileges:
- If you already have Dropbox installed, uninstall the application.
- Download the Dropbox application.
- Open the installer.
- Do not right-click, and do not command-click Run as an Administrator
- Follow the instructions in the install wizard.
- If youâre asked for an administrative username and password, enter them or contact your administrator to sign in.
- If youâre not asked for an administrative username and password, youâre already an admin on your computer.
- Complete the installation and sign in to Dropbox.
And, yes, the 'Fix Permissions' and/or the 'Fix Hardlinks' buttons will force your files to sync anew when applied.
In any case, please take as much time as you need and report back with your findings.
Until we speak again, take care!
Platinumaa
6 years agoHelpful | Level 5
Mr walter, i uninstralled DB last night, re-installed as admin, it took all night to download all data. Woke up this morning, opened an autocad file from a dropbox folder path.. it flew open! your solution worked. thank you
- Walter6 years ago
Dropbox Community Moderator
Glad to hear it's sorted now Platinumaa; thanks for keeping me in the loop too!
Have a lovely weekend ahead and see you around the Community :sunglasses:
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