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Solved
Files open very slow
recently i have had issues with dropbox (db) opening files extemely slow. i figured it was my computer so i bought/installed a new 1tb solid state drive, reformatted, re-installed everything.. and it...
Thanks for getting back to me so swiftly Platinumaa.
Fixing permissions won't change anything to the permissions the app was granted upon installing; the fix within the app's preferences I mentioned above is fixing the different permissions the files within your Dropbox folder have.
Quoting from the relevant resource, this is how to install the Dropbox desktop app with admin privileges:
- If you already have Dropbox installed, uninstall the application.
- Download the Dropbox application.
- Open the installer.
- Do not right-click, and do not command-click Run as an Administrator
- Follow the instructions in the install wizard.
- If youâre asked for an administrative username and password, enter them or contact your administrator to sign in.
- If youâre not asked for an administrative username and password, youâre already an admin on your computer.
- Complete the installation and sign in to Dropbox.
And, yes, the 'Fix Permissions' and/or the 'Fix Hardlinks' buttons will force your files to sync anew when applied.
In any case, please take as much time as you need and report back with your findings.
Until we speak again, take care!
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi klasu; welcome to our Community and thanks for joining our discussion.
As this is a very device specific matter, I'd suggest contacting our support team directly so we can assist further with account and device specific information.
Let me know the ticket's ID here if you like so I can get on it asap.
Thank your for your answer. I tried to get in contact with the support but am stuck in the loop of links on the page. By clicking "Contact Support" I get to a list of answers or I can contact a bot or the community. The bot doesn't start or open. And isn't this text that I'm writing anyway going to the community? Hmmm.
Any help?
best, klasu
- Walter
Sorry to hear that klasu.
As I wanted to have a better look into this, I just used the email address that's connected to your profile here to create a support ticket for you.
Whenever you get the chance, please take a look at your inbox and we'll take it from there.
walter, it started doing the same thing again. been like this for about 3+ weeks. i even had a technician look at it and they couldnt figure it out. i need further assistance please
- Walter
Thanks for the nudge here and sorry to hear this is happening again Platinumaa.
Can you let me know which version of our desktop app you're currently using and let me know any troubleshooting steps you might have tried so far?
havent recieved anything yet. BUT.. i did just notice, when im connected to my regular home internet (satellite) it opens aroun 10-15 seconds. when i tether from my phone for internet it takes aroun 5 seconds.
why? it should be reading from the local drive, it seems its going to the internet to get information..?
walter, i apologize but i havent received an email yet. would/can it be in some notification area on my dropbox login area?
- Lusil
Dropbox Staff
Hey Platinumaa, I just wanted to jump in and ask if this could by any chance be due to a third party app running in the background?
Could you try temporarily closing third party apps, including security software and antivirus, that could be hindering the startup and syncing process of the desktop app? Maybe that will do the trick.
Let us know how it goes, thanks!
