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Files open very slow
recently i have had issues with dropbox (db) opening files extemely slow. i figured it was my computer so i bought/installed a new 1tb solid state drive, reformatted, re-installed everything.. and it still opened slow, like 7-10 seconds per file (yes, can drive a man nuts). i decided to do a little troubleshooting and copied a file to my desktop to see if it still opened slow and BOOM.. flew open. so it looks like its dropbox that is having the issue. my dropbox folder is located on my c:. we live in the woods and have satellite for internet (not sure if that matters). windows 10, and brand new dell precision work station. windows defender is disabled (read that was an issue also). the files i mostly use are "autocad" files (.dwg)
thanks for the help!
Thanks for getting back to me so swiftly Platinumaa.
Fixing permissions won't change anything to the permissions the app was granted upon installing; the fix within the app's preferences I mentioned above is fixing the different permissions the files within your Dropbox folder have.
Quoting from the relevant resource, this is how to install the Dropbox desktop app with admin privileges:
- If you already have Dropbox installed, uninstall the application.
- Download the Dropbox application.
- Open the installer.
- Do not right-click, and do not command-click Run as an Administrator
- Follow the instructions in the install wizard.
- If you’re asked for an administrative username and password, enter them or contact your administrator to sign in.
- If you’re not asked for an administrative username and password, you’re already an admin on your computer.
- Complete the installation and sign in to Dropbox.
And, yes, the 'Fix Permissions' and/or the 'Fix Hardlinks' buttons will force your files to sync anew when applied.
In any case, please take as much time as you need and report back with your findings.
Until we speak again, take care!
27 Replies
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- Walter
Dropbox Community Moderator
Thanks for the nudge here and sorry to hear this is happening again Platinumaa.
Can you let me know which version of our desktop app you're currently using and let me know any troubleshooting steps you might have tried so far?
version v94.4.384
ive tried everything above. even reinstalled dropbox, didnt work so i reformatted my computer.. yes, reformatted!! my computer, reinstalled db.. and no change. it takes upwords of 15 seconds to open a file with a dropbox path (C:\Dropbox (xxxxx Companies)\xxx Companies Team Folder\Office\0-Project Folders\xxxxxx\client-1. but if i copy that same file to my desktop.. poof, it opens immediately. it dont have this issue on my laptop, almost identical path. it opens normally there. just on this desktop
- Walter
I see; thanks for the speedy response Platinumaa!
As our most recent stable version just got out yesterday, could you try installing this one (v.95.4.441) and let me know if you're still notice the same behavior?
doing it now. reply back shortly. thank you for the speedy response also! :O)
um.. yea, it looks like its opening much.. much faster now. like in 5 second area. that fixed it. hopefully it stays this way.
thank you! im solved!
- Walter
As always, I'm glad to hear I could help Platinumaa!
Thanks for keeping me in the loop too :grinning:
See you around the Community and take care!
its starting to open slowly again. 10+ seconds. my app version is "V97.4.467"
please advise on direction to resolve this very painful situation
- Walter
Thanks for getting back to me and sorry to hear this is happening again for you Platinumaa.
May I ask, approximately how many files are you syncing via the desktop app? Can you perhaps use selective sync for folders you don't need locally on your computer to lessen its load to see if this improves matters?
Let me know what you find!
i already use selective sync for the files i dont use. besides, its all on C:, local drive with a ssd. if i copy the same file out of a dropbox folder to the desktop.. it opens instantly
havent recieved anything yet. BUT.. i did just notice, when im connected to my regular home internet (satellite) it opens aroun 10-15 seconds. when i tether from my phone for internet it takes aroun 5 seconds.
why? it should be reading from the local drive, it seems its going to the internet to get information..?
