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Faceplant-tech's avatar
Faceplant-tech
New member | Level 2
1 month ago

Files simply gone without any mention of them anywhere in the account

have used Dropbox for years - have thousands and thousands of files from past company photoshoots and various creative assets. Files that cost more than a pretty penny to produce. We are in those fol...
Delete
File access
restore
Faceplant-tech's avatar
Faceplant-tech
New member | Level 2
1 month ago

I have searched the last two months (December being the last time we downloaded a file from one of the folders). 

And yes, we have attempted to search for the files and while we can find some duplicate files (about 20 or so), the VAST majority are gone (over 6,000 files)

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey Faceplant-tech, thanks for the update.

At this point, I would suggest reaching out to our support team, as they'll be able to access info specific to your account and guide you accordingly.

Let me know when you have your ticket number, so I can pass your comments here along to them.

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