Forum Discussion

Jesus Rodriguez's avatar
Jesus Rodriguez
New member | Level 2
2 years ago

Folder moved out of dropbox is missing files after rewind.

Someone from my Dropbox team took one of the folders at the top level and moved it outside Dropbox. That happened at 12:20. That person didn't have full access to subfolders. At 12:32 she moved the f...
dropbox business
Dropbox Rewind
restore
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Jesus Rodriguez, thanks for reaching out to the Dropbox Community.

 

I understand this can be frustrating, however, you mentioned that you're already in contact with our restorations team, who are the only people that can actually help you with this issue, as they are the ones that can investigate what's happening in your account.

 

Can you please give me the ticket number for your communication with them, so I can locate it in our system?

 

Thanks!

  • Jesus Rodriguez's avatar
    Jesus Rodriguez
    New member | Level 2
    2 years ago

    #23217209 
    I'll appreciate if someone gets back to me in the morning at any US time line and not  at midnight, its been a pretty rough day! I mean the company I work for is being hurt by not be able to fix this problem.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      I understand where you're coming from, Jesus.

       

      Unfortunately, the reply times over email may differ to the reply times over live support or social media, but I've gone ahead and raised the priority of your case, so the agent working on it, will be replying to you the soonest possible.

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