Forum Discussion

Jesus Rodriguez's avatar
Jesus Rodriguez
New member | Level 2
2 years ago

Folder moved out of dropbox is missing files after rewind.

Someone from my Dropbox team took one of the folders at the top level and moved it outside Dropbox. That happened at 12:20. That person didn't have full access to subfolders. At 12:32 she moved the f...
dropbox business
Dropbox Rewind
restore
Jesus Rodriguez's avatar
Jesus Rodriguez
New member | Level 2
2 years ago

#23217209 
I'll appreciate if someone gets back to me in the morning at any US time line and not  at midnight, its been a pretty rough day! I mean the company I work for is being hurt by not be able to fix this problem.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I understand where you're coming from, Jesus.

 

Unfortunately, the reply times over email may differ to the reply times over live support or social media, but I've gone ahead and raised the priority of your case, so the agent working on it, will be replying to you the soonest possible.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!