Forum Discussion

Rikonthebarge's avatar
Rikonthebarge
Helpful | Level 6
5 years ago

Folders are empty

Recently had big problems with my Mac and finally boguht a new one. I've installed Dropdox and all my files show up but they are all EMPTY! Any thoughts on how I can restore them? All help much appre...
Organize
restore
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Nazrie's avatar
Nazrie
New member | Level 2
5 years ago
Probably the documents or items in it is not uploaded fully. That's why only file appears. You can try other paid online web/software to retrieve your deleted file in your mac
Rikonthebarge's avatar
Rikonthebarge
Helpful | Level 6
5 years ago

Hi Nazrie

 

Thanks for your thoughts. Up until my laptop started misbehaving I was using the files in my dropbox often (not all of them but enough to know that the files have certainly been there. Unless I am being totally stupid (which is not beyond the bounds of possibility), they are not there now.

 

Other possibly useful info: I am now on a different laptop. I also undated my operating system before Christmas and I have a feeling that was the point at which the problems started with the old laptop. I am now using Mac OS 11.2.

 

Any further thoughts will be warmly welcomed

 

Rik

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Could you have a look at your events page to see if there's a recent record of these files?
    • Rikonthebarge's avatar
      Rikonthebarge
      Helpful | Level 6
      5 years ago

      Hi Lusil

       

      I went back into my events and clicked on a random file that was listed as added in december. It headed to my downloads file but then immediately flagged with this message "The file “Statement_15Jul2019.pdf” could not be opened because it is empty."

       

      I went back a bit further into the events list. Two files picked at random did download but on opening them, they are empty.

       

      The events list doesn't seem to go back beyond last september.

       

      I hope this helps

       

      Thanks.

       

      Rik

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago
        Just to make sure that we are on the same page, is the 'downloads' you're referring to a folder in your Dropbox account or your browser's Downloads location?

        If you could send me a screenshot of the error message, that would be super helpful. 

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