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Rikonthebarge's avatar
Rikonthebarge
Helpful | Level 6
5 years ago

Folders are empty

Recently had big problems with my Mac and finally boguht a new one. I've installed Dropdox and all my files show up but they are all EMPTY! Any thoughts on how I can restore them? All help much appre...
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Rikonthebarge's avatar
Rikonthebarge
Helpful | Level 6
5 years ago

Hi Lusil

 

I went back into my events and clicked on a random file that was listed as added in december. It headed to my downloads file but then immediately flagged with this message "The file “Statement_15Jul2019.pdf” could not be opened because it is empty."

 

I went back a bit further into the events list. Two files picked at random did download but on opening them, they are empty.

 

The events list doesn't seem to go back beyond last september.

 

I hope this helps

 

Thanks.

 

Rik

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago
Just to make sure that we are on the same page, is the 'downloads' you're referring to a folder in your Dropbox account or your browser's Downloads location?

If you could send me a screenshot of the error message, that would be super helpful. 
  • Rikonthebarge's avatar
    Rikonthebarge
    Helpful | Level 6
    5 years ago

    To Clarify; I clicked on the file showing on my events and it started to download to the "Downloads" folder on my Mac. But then it immediately put up the error message saying it was empty. I pasted the entire error message into my last message here but here is a screenshot. R

     

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Thanks for the screenshot Rikonthebarge.

      Could you check the properties of the file and send me a screenshot (excluding any personal info) of what you see there?

      You just need to right click the file and choose "Get info" if you're not familiar with this.
      • Rikonthebarge's avatar
        Rikonthebarge
        Helpful | Level 6
        5 years ago

        Dear Daphne

         

        Thank you fro your interest.

         

        I can get info on the file that downloaded back to my Mac (this confirms that the file is empty). Hopefully I cab attach a screenshot of the info panel of that.

         

        However, I cannot get info on the files that appear in my Dropbox (there is no right click on a Mac. Command "I" doesn't produce a result and double clicking simply downloads the file again.

         

        I should also add that I had to try this with a different file as now I can't find the file I originally tried! The folders in my dropbox are empty but, as I mentioned earlier, some files do show on my events activity. I wish I was more tech savvy but sadly I'm wholly dependent on things working as expected - or else on the tech-savvy genii behind the scenes!

         

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