Forum Discussion

Rikonthebarge's avatar
Rikonthebarge
Helpful | Level 6
5 years ago

Folders are empty

Recently had big problems with my Mac and finally boguht a new one. I've installed Dropdox and all my files show up but they are all EMPTY! Any thoughts on how I can restore them? All help much appre...
Organize
restore
sort
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago
Hey Renata7, sorry to hear about this. 

If you already submitted a ticket to our team, could you let us know its ID (eg. #1234567)?
Renata7's avatar
Renata7
New member | Level 2
5 years ago

Hi Lusil

 

Thanks for getting in touch. I don't see how I could submit a ticket (I'm a basic user maybe that's why 😓), I'm not even able to chat to the Dropbot? Or is there a link I missed somewhere? Thanks for any help!

 

Best wishes,

 

Renata

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    No worries, Renata7!

    I've sent you a ticket myself, so check your inbox whenever you get the chance. 
  • Renata7's avatar
    Renata7
    New member | Level 2
    5 years ago

    Dear @Lusil

    Thank you - but somehow, I seem to have solved the problem in restoring the few files that were still in the "deleted files" section. After doing so, all the other files reappeared as well. So, you can close the ticket - or if I have to do this, I will.

    Thank you for getting in touch!

    Best wishes,

    Renata

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Oh that's great to hear, Renata7!

    If anything else comes up in the future, don't hesitate to give us another shout. 

    In the meantime, I hope you have a great weekend ahead of you!

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