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Rikonthebarge's avatar
Rikonthebarge
Helpful | Level 6
5 years ago

Folders are empty

Recently had big problems with my Mac and finally boguht a new one. I've installed Dropdox and all my files show up but they are all EMPTY! Any thoughts on how I can restore them? All help much appreciated. Thank you. Rik

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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Hey Renata7, sorry to hear about this. 

    If you already submitted a ticket to our team, could you let us know its ID (eg. #1234567)?
  • Renata7's avatar
    Renata7
    New member | Level 2
    5 years ago

    Hi Lusil

     

    Thanks for getting in touch. I don't see how I could submit a ticket (I'm a basic user maybe that's why 😓), I'm not even able to chat to the Dropbot? Or is there a link I missed somewhere? Thanks for any help!

     

    Best wishes,

     

    Renata

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    No worries, Renata7!

    I've sent you a ticket myself, so check your inbox whenever you get the chance. 
  • Renata7's avatar
    Renata7
    New member | Level 2
    5 years ago

    Dear @Lusil

    Thank you - but somehow, I seem to have solved the problem in restoring the few files that were still in the "deleted files" section. After doing so, all the other files reappeared as well. So, you can close the ticket - or if I have to do this, I will.

    Thank you for getting in touch!

    Best wishes,

    Renata

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Oh that's great to hear, Renata7!

    If anything else comes up in the future, don't hesitate to give us another shout. 

    In the meantime, I hope you have a great weekend ahead of you!
  • DonSee's avatar
    DonSee
    New member | Level 2
    4 years ago

    I have DropBox basic (free).  Its been more than 30 days since I've last accessed my files.  Today my DropBox is empty.  If I upgrade my account, will I be able to restore two months ago?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    Hi DonSee 

     

    No, sorry, that wont work - extended recovery is only available if you had it at the time of deletion. 


    What does www.dropbox.com/events show? Does that show the deletions?

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