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Forum Discussion

timq's avatar
timq
Helpful | Level 5
5 years ago
Solved

How can I cancel my computer backup?

I apparently selected pc backup when I installed Dropbox and naturally I'm out of storage on my Dropbox account now.  I don't want and have no need to have my pc backed up to it.  I have the desktop ...
Computer Backup
Delete
desktop
Space and storage
sync
  • Hannah's avatar
    Hannah
    5 years ago
    Hey timq, welcome aboard our Community!

    Indeed, with computer backup, if you delete your desktop files from Dropbox, they will also be deleted from your computer. 

    If you want to disable the backup feature, you can follow the steps here.

    You'll find the Dropbox app's preferences, if you click on the Dropbox icon in your system tray.

    Let me know if you have any questions.
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey joanne l.3!

 

If you’re only seeing an option to set up your backup, then it sounds like it’s already disabled for your Dropbox account. However, you can definitely send over a screenshot of what you see on your end, so that I can double check this for you. 

 

Besides that, can you clarify if you’re still seeing your Documents/Desktop/Downloads folders on your Dropbox account?

joanne l.3's avatar
joanne l.3
Explorer | Level 3
4 years ago

Hi Nancy,

The process continues for hours without completion and cannot be canceled.

 

The backup appears to be completed in the dropbox folder with my files.  However, almost all my folders, files, and shortcuts are missing from the desktop except for a few.

 

Thanks for your help.  

Joanne

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey joanne l.3, sorry to jump in here!

     

    What is your app's syncing status as we speak? If you visit your account on the website, are you able to see the folders being synced there? 

  • joanne l.3's avatar
    joanne l.3
    Explorer | Level 3
    4 years ago
    It have completed the sync.and I see the folder and files in dropbox. I just cannot disable the the future backup. Also, the backup removed most of my folders and file from the desktop. How do I get it all back and in the same place? Thank you. Joanne
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi joanne l.3, if you want to disable the computer backup, you can follow these steps here.

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