Forum Discussion

brucekaiser's avatar
brucekaiser
Explorer | Level 4
2 years ago

How can I delete an existing Dropbox Backup of my PC?

When I attempt to delete the backup of my PC,  Dropbox Backup reports that the backup has been "disabled"  instead.  How can I completely delete it so that PC is shown under "Add a backup" again.  ...
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brucekaiser's avatar
brucekaiser
Explorer | Level 4
2 years ago

Hannah and Megan, I followed the steps to reset the OS folder locations.  

 

1. Click the Dropbox icon in your system tray.
2. Click your profile picture or initials.
3. Click Preferences.
4. Click the Accounts tab.
5. Press 'alt+H'keys and at the same time click the Reset OS folders locations button.

6. Click 'Continue' to proceed.

 

Dropbox successfully reset the locations, but this did not make any noticeable change.

 

If I re-enable the backup, it goes to the "folder selection screen", which does not show the correct list of folders in HOME as you can see.

I had this problem on a different PC earlier, and Nancy helped solve the problem on that machine, see this link by updating the DB version.  It did not work on this PC, and I think it is because the PC backup is somehow locked-up.  BTW, the Dropbox version I show is 203.4.4857.

Thanks.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi again, brucekaiser!

 

Would you mind clarifying what you mean when you say that it doesn't show the correct list of folders, when you try to re-enable backup?

  • brucekaiser's avatar
    brucekaiser
    Explorer | Level 4
    2 years ago

    Hi Hannah.  The link I included above explains best (the Accepted Solution).  On the good PC, here is the list of folders on "Modify Folder List (it is correct):

    Compare that to the Modify Folder List on the problem PC, shown in my previous comment.  All the folders are not shown.  The folders that should be shown, and available for selection, are:

    bruce, Downloads, Documents, Trinity, Scans, Our Pictures, PhotoImportSpot, Scripts, Church
    TurboTax, etc.

     

    Hope this helps you see the problem.  I need to see all my folders.

    Thanks.

    Bruce

     

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi brucekaiser, thanks for the images, in order to look into this in more detail, please could you contact the support team directly via this link.

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