Forum Discussion

plsimpson59 's avatar
plsimpson59
New member | Level 2
6 years ago

How can I empty my Dropbox account?

I keep getting a message that my dropbox is full yet i have no files in it. How do I check to see what files are there that I don't see. and then how do I empty dropbox completly? 
Delete
Ks113's avatar
Ks113
Helpful | Level 5
3 years ago

I have tried moving the dropbox files to a desktop folder, but they stay in the dropbox.  What is the solution without upgrading?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Ks113, let's jump right into this!

     

    What is the app's syncing status, after you moved the files to your desktop? I'm asking, in case the app hasn't updated, in order to free up space yet. 

     

    Keep me posted, and we'll take it from there!

    • Ks113's avatar
      Ks113
      Helpful | Level 5
      3 years ago

      The syncing status is that the dropbox is full.  I have backed up all of the files in the box, and just want to delete them, but am blocked by a window urging me to upgrade.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Ks113, what happens if you attempt to move files from the Dropbox folder in Explorer/Finder to another location on your computer? There shouldn't be any prompts regarding an upgrade which would prevent this move.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!