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plsimpson59 's avatar
plsimpson59
New member | Level 2
6 years ago

How can I empty my Dropbox account?

I keep getting a message that my dropbox is full yet i have no files in it. How do I check to see what files are there that I don't see. and then how do I empty dropbox completly? 
Delete
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Ks113, let's jump right into this!

 

What is the app's syncing status, after you moved the files to your desktop? I'm asking, in case the app hasn't updated, in order to free up space yet. 

 

Keep me posted, and we'll take it from there!

Ks113's avatar
Ks113
Helpful | Level 5
3 years ago

The syncing status is that the dropbox is full.  I have backed up all of the files in the box, and just want to delete them, but am blocked by a window urging me to upgrade.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Ks113, what happens if you attempt to move files from the Dropbox folder in Explorer/Finder to another location on your computer? There shouldn't be any prompts regarding an upgrade which would prevent this move.

    • Ks113's avatar
      Ks113
      Helpful | Level 5
      3 years ago

      I tried that, Jan, but I didn't empty the dropbox.  The files just duplicated to the desktop folder I created to delete them.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Ks113, if you created a copy of your Dropbox files, you've made sure that the copying process is complete and you can access/open those copies as normal, you should be able to just delete the files from the Dropbox folder.

         

        If your Dropbox application is syncing correctly, after you've deleted them from the Dropbox folder, they'll get deleted from your Dropbox account online as well.

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