Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

chadbosemanuniversity's avatar
chadbosemanuniversity
New member | Level 2
2 years ago
Solved

How can I restore files using the Dropbox cache folder?

i have a dropbox cache which i can see because i have hidden files viewable on my computer running win11. i need to recover these files locally because my original dropbox account is no longer active...
desktop
Folders
restore
  • Jay's avatar
    Jay
    2 years ago

    Hi chadbosemanuniversity, thanks for bringing this to our attention.

     

    The Dropbox cache folder should only contain a few files as it is used during the syncing process. It also automatically empties after three days.

     

    You can try copying the files out of the folder to another location to see if you can recover any of these files, though there is no guarantee that all your files are visible or accessible from there.

     

    If you have any further queries, feel free to message back.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Just to echo what Jay said, when Dropbox deletes an unused account it doesn't delete anything locally on the device. So you shouldn't need to use anything to get the files back - they will all be on the \Dropbox folder itself as long as they have sync'd and are set to local 

chadbosemanuniversity's avatar
chadbosemanuniversity
New member | Level 2
2 years ago
ok, thanks. as soon as i can i will implement you guys' tries. thanks a mil.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!