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Forum Discussion
How do I move and/or delete files and folders permanently out of my Dropbox?
I want to completely MOVE certain files and folders out of my dropbox and into an external storage device, because I am out of space and these are for a defunct project.
Additionally, i can't e...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi there Mickey F. - sorry to hear you're having issues with this.
Can you please clarify if you're doing this via the website or if you're using the desktop app on your computer and send us a couple of screenshots of the steps you take along with any errors you might be getting?
This will help us assist further.
i have been trying to do this both in the app and on my iPad, and iMac via the dropbox website. The only kind of screenshot that will show whats going on is a timed recording. will I be able to upload this kind of file? I NEVER get any error messages. I try to delete a single, empty folder, it looks like it sucessfully deletes, and then when I refresh the window the folder is still there.
- Walter
I see, thanks for the additional information Mickey F.
Could you clear your browser's cache or try another browser, preferably with no extensions or plugins running and let me know if you get the same results?
Hi Walter—I tried deleting the folders using the Chrome browser on my desktop, with no success.
The owner of these folders said that he did delete them from Dropbox, but he knows almost nothing about how Dropbox functions. Since he said he did this, I've made many attempts through the app and via the Dropbox website, to delete them using my iphone and iPad, and they always pop right back up in my Dropbox.I'm waiting to hear back from him about whether he still has me named anywhere on these folders as sharing or having any permissions. I'm going to have to manage this myself, and tell him about any instructions or recommendations you have.
