Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Tanjhi's avatar
Tanjhi
New member | Level 1
11 months ago

How to log into my account and where are my files?

I want to resolve this? I see two things. 1. How do I login to my account? It asked me to create a new account with my previous email on file so it can say there is already an account associated......
account access
restore
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi Tanjhi - thanks for posting on our Community.

I'm not really sure about the issue you're facing. Could you elaborate a tad for me please?

For example, are you having any particular issue with logging into your account or getting a specific error?

When it comes to your files, assuming that you're logged into the correct Dropbox account, have you taken a look at your homepage, the deleted files page, and/or the events page? 

As for your last query, I'm afraid I don't quite follow, I'd need more information to assist further.

Keep us posted anyhow!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!