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Sherly's avatar
Sherly
Explorer | Level 3
6 years ago
Solved

How to open word desktop in the online version

I open my document in microsoft word online version of Dropbox and I would like to edit it using my desktop app. How can I do this? There is no function for opening it in word desktop version. 

 

desktop
edit
Microsoft Office
Third Party Integrations
  • Daphne's avatar
    Daphne
    6 years ago

    Hi Sherly, thanks for reaching out to us here!

     

    Through the Word Online app, there wouldn't be an option to open the file locally for editing.

     

    To open your files in the local Microsoft apps for editing, you can use the Dropbox desktop app to sync your files locally to your computer. You can check out more info about the desktop app here.

     

    It will create a local Dropbox folder on your computer which will sync any changes with your account online. This will allow you to open the files in local apps for editing and the changes you make with sync with your Dropbox account.

     

    Let me know if this helps!

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  • anonymous's avatar
    anonymous
    5 years ago

    Megan this is still an issue - is there no resolution? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi anonymous, happy Tuesday! 

    Would it be okay for me to reach out to your Community-linked email address so we can have a closer look into this? 
     
    Please let me know!
  • anonymous's avatar
    anonymous
    5 years ago

    Megan that is fine - i am looking for it to get resolved so we can continue our work flow 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Happy Friday, anonymous!

    I just sent you an email, and I'll be happy to look into this for you there. 

    Keep me posted, and enjoy your weekend!
  • jcoop's avatar
    jcoop
    New member | Level 2
    3 years ago

    Hi-

    This drives me crazy - sometimes, while accessing Dropbox Excel or Word files stored here- they are allowed to be opened & edited in the full desktop program instance of either. Then the next day, when going back to work on the same file - I only have the option of the web version of Excel or Word. Nothing has changed, from the way I access the files. I don't understand?! Can anyone shed any light on this?

    Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey jcoop, thanks for bringing this to our attention.

     

    Can you double-check that the Dropbox desktop app is working on your computer?

     

    If you hover over your Dropbox icon, what's the sync status and version of the app?

     

    Also, if you navigate to the files directly from the Dropbox folder and not from the website, are you able to open and edit the files?

     

    And do your changes sync online?

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