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Ron27 27's avatar
Ron27 27
Explorer | Level 3
2 years ago
Solved

How to retrieve lost files from a crashed laptop?

i cant get to my pictures on my crashed laptop, need help to retrieve them, year 2020, 2021, 2022

Delete
restore
  • Megan's avatar
    Megan
    2 years ago

    Hi Ron27 27, did you have the chance to review the content on the pages I provided above? 

     

    If so, what did you find there? 

     

    If you couldn't find your content there, that means that even if you added some files inside your Dropbox folder locally, they never synced online to your account. 

     

    Therefore we would have no actual record of it, in order to restore it. 

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there, Ron27 27, let's jump right into this! 

     

    Was the content synced to your Dropbox account online?

     

    If yes, have you then tried accessing your deleted files page, or events page, in order to restore your content from there? 

     

    Provided the content wasn't synced to our servers, then I'm afraid there's not much that we can do.

     

    Let me know more! 

  • Ron27 27's avatar
    Ron27 27
    Explorer | Level 3
    2 years ago
    This does not help, the pictures were stored at the dropbox on my now crashed laptop, i can not open it or see my pictures.
    Are the pictures delete by de dropbox, or are there somewhere stashed?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Ron27 27, did you have the chance to review the content on the pages I provided above? 

     

    If so, what did you find there? 

     

    If you couldn't find your content there, that means that even if you added some files inside your Dropbox folder locally, they never synced online to your account. 

     

    Therefore we would have no actual record of it, in order to restore it. 

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