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OlivierHanotte's avatar
OlivierHanotte
New member | Level 1
2 years ago
Solved

I cannot delete a Paper document in my account after my email was accessed by someone else

Following an e-mail hacking, I have two files in my Dropbox that I can not delete. These are entitled 'remittance advice.paper'? Any clue? Thank you  
Delete
  • Floyd123's avatar
    Floyd123
    2 years ago

    Okay after 2 days I finally got a response back from the Dropbox team. This is how you remove the file. Login to Dropbox via your browser. Click on shared files, you should see the file that you wish to delete, click on the three dots then click remove file.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey OlivierHanotte, thanks for reaching out to us.

Can you please let us know why you're not able to delete this file?

Are you getting some kind of error? Any additional info would be helpful.

Thanks.

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