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WreckItTim1's avatar
WreckItTim1
Helpful | Level 7
2 years ago
Solved

I can't delete a large folder due to "1 item couldn’t be permanently deleted" error.

I get this error when trying to permanently delete a folder in my trash. I checked, as suggested in the other discussion about this, and the folder is not shared (this was the problem in the other di...
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  • WreckItTim1's avatar
    WreckItTim1
    2 years ago

    Thanks for the quick response! 
    After several attempts, and waiting for a couple of hours, it appears to have been permanently deleted. Maybe it just took some time to update, or something along those lines?

WreckItTim1's avatar
WreckItTim1
Helpful | Level 7
2 years ago

Thanks for the quick response! 
After several attempts, and waiting for a couple of hours, it appears to have been permanently deleted. Maybe it just took some time to update, or something along those lines?

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
2 years ago

Hi WreckItTim1  I am glad to see that you got your item deleted successfully 🙌. Yes, you're right, sometimes a large file can take a while to be fully removed 💫. 

By the way, I’m Theresa, a Community Manager here at Dropbox HQ 👩‍💻. If you're open to sharing, I’d love to hear how you use Dropbox daily and which features you rely on.

You never know, we might even be able to share tips to boost your productivity 🤓. 

Looking forward to hearing from you,

T 😺 (Dropbox Community Manager) 

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