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Arebeo's avatar
Arebeo
Explorer | Level 3
2 years ago

I can't delete backup files because I can't sign out of a device that I unlinked.

Hi,

I made a mistake in unlinking a device that had a backup on my Dropbox before I had signed out of it. This seems to mean that I cannot delete anything from that backup file in Dropbox - even though I can view most files. 

 

My Dropbox is full, and I would like to clean out a lot of things from that backup of an old computer that I no longer have access to. 

 

How can I do it?

 

 

Computer Backup
Delete
Dropbox Backup
Web

12 Replies

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  • Scott-e's avatar
    Scott-e
    New member | Level 2
    2 years ago

    Hi Nancy, I am having this problem too. 

     

    I have unlinked the old device from my settings tab and I still cant delete the back up.

     

    The back up is around 20 gig in size and I'm currently way over the free limit.

     

    I used to have a paid account but downgraded.

     

    Thanks In Advance


    Scott-e

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Arebeo, and thanks for posting on our Community today. 

     

    If you can’t access the device, then simply unlinking it from your Security page should be enough in order to delete your backup (unlinking the device and logging out of your Dropbox account on it are the same thing).

     

    What do you see now though when trying to delete the backup? Feel free to send me a screenshot, as well. 

     

    Give me a nudge, when you have more info.

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