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08Media's avatar
08Media
Explorer | Level 3
2 years ago

I can't delete files or drag them into my Dropbox account.

Hi all, I can no longer add files into my dropbox, I have plenty of storage. Also when I try to delete files it says "the operation cant be completed because you dont have permission to access some of the items" Its my dropbox and all worked perfectly fine a week ago. Any idea anyone

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  • 08Media's avatar
    08Media
    Explorer | Level 3
    2 years ago

    Hi Nancy did you get my messages with pics attached?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional info and screenshots, 08Media.

     

    If you login to your account on dropbox.com, are you able to perform the same actions, or are you getting any errors?

  • 08Media's avatar
    08Media
    Explorer | Level 3
    2 years ago

    Hi Hannah, now if I go on Chrome dropbox I can delete files. I can also add but it is kind of a process. I cant just drag in a file and drop it.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, 08Media!

     

    Can you check the steps here, to make sure that Dropbox has full disk access, in case that's the issue?

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