Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

Huddo's avatar
Huddo
New member | Level 2
18 days ago
Solved

I can't delete some files as they just keep reappearing

Device
MSI Laptop
Operating System/Browser (if using the web)
Windows 10
Dropbox App Version (if using the app)
236.4.5918

Question or Issue
I delete a bunch of photos everyday, but they just keep reappearing, how do I stop this from happening?  I am only using the free version.  TIA, Huddo

  • Gidday Walter, I've rebooted my laptop a couple of times, and it appears that the issue is now resolved.  Obviously the app on the phone was causing my problems.  Thanks again for your help.

7 Replies

  • Huddo's avatar
    Huddo
    New member | Level 2
    13 days ago

    Hi Theresa,  I use Dropbox for our local Probus group, as I am one of the executive committee members, and it's so much easier to share the information needed among other committee members using Dropbox.  Throwing PowerPoint meetings back and forth, until they're just right, is the simplest way, rather than ending up with copies everywhere.  Thanks,

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    14 days ago

    Hi there Huddo​ and thanks for reaching out in the Dropbox Community! 😊

    I am glad to see your issue is resolved, files that keep reappearing can definitely be frustrating, especially when it isn’t clear what’s causing the sync loop, it’s great that things are now behaving as expected. Thanks for coming back to share the update about the app... it really helps others who run into the same situation!

    By the way, I’m Theresa đŸ‘©â€đŸ’», one of the community managers here at Dropbox HQ. Since you’ve been managing files directly on your computer, I’d love to know more about how you usually use Dropbox in your day-to-day. Are you syncing work documents, collaborating with others or organising personal files across devices? I’m always curious to hear how people fit Dropbox into their workflow.

    Looking forward to hearing more,

    T đŸ˜ș (Dropbox Community Manager)

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    17 days ago

    Glad to hear it's sorted now Huddo - let us know if anything else comes up and take care!

  • Huddo's avatar
    Huddo
    New member | Level 2
    17 days ago

    Gidday Walter, I've rebooted my laptop a couple of times, and it appears that the issue is now resolved.  Obviously the app on the phone was causing my problems.  Thanks again for your help.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    17 days ago

    Feel free to take your time Huddo - just keep us posted!

  • Huddo's avatar
    Huddo
    New member | Level 2
    17 days ago

    So, I've deleted Dropbox from my phone, and now just using it on my laptop. My phone was the only other device linked to that folder. I'll have another look shortly to see if the folder is still populating.  Thanks, and I'll let you know how I go.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    18 days ago

    Hey Huddo - sorry to hear you're having issues with this.

    Often when you delete files or folders, they don’t immediately disappear from every synced computer. If you happen to have a synced computer running an application that is using the files you deleted, that will cause the files to reappear in your Dropbox account. Or, if you’re seeing a shared file or folder reappear after deletion, it may be that a person you shared it with is accessing it.

    If you check the previous versions of the file and see that it was accessed from an application on another computer, you can delete it off of that computer to stop it from reappearing in your Dropbox account.

    Let us know if that helps! 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!