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Forum Discussion

joonhwa's avatar
joonhwa
Explorer | Level 3
2 years ago

I can't edit my Microsoft files on the mobile app.

hello, i'm having a trouble with file editing and modifying issue i can edit my word file when i use dropbox with desktop and laptop computer however, when i use dropbox with smartphone, i ca...
edit
Microsoft Office
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey joonhwa! What Mark meant is that you can’t edit those files with the Dropbox mobile app.

 

You’ll need to download the Microsoft app for Word on your phone instead and edit the files there. Your updates should sync to Dropbox normally.

joonhwa's avatar
joonhwa
Explorer | Level 3
2 years ago
I downloaded microsoft 365 office app and login.
but, still i cannot edit my word files.
there is a warning message that my account do not allow editing on this device. please ask dropbox company for subscribe plan.
what is that mean?
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Did you download the Microsoft Word app for editing documents? If not, can you give this a go and let me know if you still have an issue? 

     

    Feel free to send me a screenshot, as well.

    • joonhwa's avatar
      joonhwa
      Explorer | Level 3
      2 years ago

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the screenshot, joonhwa! Did you check my previous question about the Microsoft app you can use to edit your files?

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