Forum Discussion

Helpful | Level 5

2 years ago

Solved

I can't open XLS files any more

Good afternoon ! I have a problem with XLS files, they stopped opening. although I work with them daily

muntyan oleg
2 years ago
Jay stunned)) you are right, I removed the "/" in the file name and everything opened. thank you very much for your help and advice!

Dropbox Staff

2 years ago

Hi muntyan oleg, could you try changing the : symbols to a - symbol instead, as Excel might not support those symbols in file names?

Helpful | Level 5

2 years ago

Jay stunned)) you are right, I removed the "/" in the file name and everything opened. thank you very much for your help and advice!

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!