Forum Discussion

Caleb C.1's avatar
Caleb C.1
New member | Level 1
2 years ago

I can't remove a PNG file that was shared with me via a phishing email.

I can't make it go away.  Dropbox won't respond to my emails or do anything about it.  I will need to move to a different cloud service if I can't resolve this due to work policies. Any suggestio...
Delete
Shared Files
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I’m sorry to hear about this, Caleb C.1.

Can you send me your ticket number here? I’d like to locate your support request in our system and take a look. 

Other than that, I'd like a screenshot of what you see on your Dropbox account when trying to delete the file in question.

Keep me posted.

  • Caleb C.1's avatar
    Caleb C.1
    New member | Level 1
    2 years ago

    I don't have a ticket number.  I don't know how to obtain one.  I reported the issue via the help center link "report an issue" several times over the past week.
    As you can see from the screenshot, there are no options for deleting or removing it from my account.  It says it is shared by Autumn Faust.

     

  • Caleb C.1's avatar
    Caleb C.1
    New member | Level 1
    2 years ago

     

  • Caleb C.1's avatar
    Caleb C.1
    New member | Level 1
    2 years ago

    So, I found where to email Dropbox.  It's not easy to find that link.  A simple "contact us" on the main page would be a big help in that regard.
    Ticket #:
    24589297

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!