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hannumlauren's avatar
hannumlauren
New member | Level 2
8 years ago
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I can't see a folder I am an owner of

I am an owner of a folder that I cannot find in my Dropbox account anywhere. It's not in my files, it's not in my Sharing section, it's nowhere. I need to access this folder so I can manage the membe...
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  • Jay's avatar
    Jay
    8 years ago
    As this is a shared folder, since a colleague can see that you’re the owner, perhaps you’ve removed yourself from the folder?
     
    Try navigating to the following page and adding it back to your account.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Hi there, could you check the events page to see if you can locate a recent move, deletion or if it was removed as a shared folder?
 
 
  • hannumlauren's avatar
    hannumlauren
    New member | Level 2
    8 years ago

    I am looking for a needle in a haystack. I have tried looking back as far as September of 2017 and am not finding anything. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago
      It depends on the current plan you’re on, if you’re able to view files from back then, you can restore it if need be.
       
      Have you tried searching for the file name specifically in the search bar?
      • hannumlauren's avatar
        hannumlauren
        New member | Level 2
        8 years ago

        I have tried searching, however, only files, not folders come up. My colleague can see the folder, and can see that I am the owner, so I am baffled as to why I can't find it anywhere.

        Also, I am on the Dropbox Business Advanced Plan.

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