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I can't use Shift + delete for my folders due to new "delete for everyone" pop-up message.
I am unable to shift+delete any folder inside my dropbox folder so I can skip the recycling bin. This seems to be connected to this new popup about asking if I'm sure I want to delete for everyone. Which is very strange, because this is NOT in a folder I've shared with anyone else.
Any ideas on how to fix this? Or how I can report this to Dropbox directly?
full uninstall and reinstall fixed it. Thank you!
16 Replies
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- Megan
Dropbox Community Moderator
Hi MultiKoopa, one more thing, please.
Would you mind clarifying the version of the Dropbox app that you're using along with your OS? I just want to make sure you're not using a beta version, that could be causing that behavior. Windows 11 Pro, version 23H2, OS build 22631.4460
Dropbox v212.4.5767
- Hannah
Hey MultiKoopa, if you just reinstall the Dropbox app, does the delete option still not work?
full uninstall and reinstall fixed it. Thank you!
- Theresa
Community Manager
Hi MultiKoopa I am glad to see that you got your issue successfully resolved using a reinstall.
By the way, I’m Theresa, a Community Manager here at Dropbox HQ 👩💻. If you're open to sharing, I’d love to hear how you use Dropbox daily and which features you rely on 🙌.
You never know, we might even be able to share tips to boost your productivity 💪.
Looking forward to hearing from you,
T 😸 (Dropbox Community Manager)
Well, unfortunately, the problem is now back. Was there an update in the last 2 months? Will I need to uninstall and reinstall it every time to fix this?
