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Lostwords's avatar
Lostwords
New member | Level 2
1 month ago
Solved

I changed my password, and lost my files. And now I can't restore them to a previous version.

Windows 11 on a MSI desktop pc I have the basic Dropbox. I recently changed my gmail password and was prompted to restart Dropbox. I thought it would open my original dropbox with the same name bu...
Delete
File access
restore
  • Mark's avatar
    Mark
    1 month ago

    If you've logged in with exactly the same account your data would be there, so, my guess here is you actually set up a new one by mistake (which is quite common). 

    When you go to http://www.dropbox.com/events what does it show?

    Can you search your emails for anything from mailto:no-reply@dropbox.com ?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 month ago

If you've logged in with exactly the same account your data would be there, so, my guess here is you actually set up a new one by mistake (which is quite common). 

When you go to http://www.dropbox.com/events what does it show?

Can you search your emails for anything from mailto:no-reply@dropbox.com ?

Lostwords's avatar
Lostwords
New member | Level 2
1 month ago

Hi Mark,

I must've set up a new one. Does that mean the old one is lost

The events section just shows what I've done today ie added the app and also linked my computer.


The only mailto: no reply is from you.

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