Forum Discussion

why4d's avatar
why4d
Explorer | Level 3
7 months ago

I deleted a workspace, can I recover files on the account?

Hey-  I accidentally deleted my Dropbox workspace. Is there any way to recover or restore it?  I've logged in with my old credentials and there is no "restore files" (at least that I can find.) ...
File access
Folders
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey why4d, one more question while we're trying to understand what happened here.

Were you a member of a team, or the team admin? 

If the latter, then keep in mind that if you deleted the team account, the content that you had there is not restorable. Also the team would have been disbanded, so I don't think old members would be able to help.

Was it a paid team, or not?

why4d's avatar
why4d
Explorer | Level 3
7 months ago

Hi, Yes, it was a paid team. I don't think I was the admin, but I won't know for sure until 9am E.

  • why4d's avatar
    why4d
    Explorer | Level 3
    7 months ago

    I was just billed today infact.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      If you weren't the team admin, you'd need to reach out to them and ask them to re-invite you to the team why4d 

      Have you tried getting in touch with them yet? 

      As for the charge you mentioned, are you referring to the same paid team account? 

      • why4d's avatar
        why4d
        Explorer | Level 3
        7 months ago

        Hi Walter, the charge was for this team account - 3 licenses. The person I emailed is 6 jours ahead of me and should be seeing my email about this issue shortly.  
        Is there data recovery available for paid tram accounts?

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