Forum Discussion

why4d's avatar
why4d
Explorer | Level 3
7 months ago

I deleted a workspace, can I recover files on the account?

Hey-  I accidentally deleted my Dropbox workspace. Is there any way to recover or restore it?  I've logged in with my old credentials and there is no "restore files" (at least that I can find.) ...
File access
Folders
restore
why4d's avatar
why4d
Explorer | Level 3
7 months ago

Hi, Yes, it was a paid team. I don't think I was the admin, but I won't know for sure until 9am E.

why4d's avatar
why4d
Explorer | Level 3
7 months ago

I was just billed today infact.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    If you weren't the team admin, you'd need to reach out to them and ask them to re-invite you to the team why4d 

    Have you tried getting in touch with them yet? 

    As for the charge you mentioned, are you referring to the same paid team account? 

    • why4d's avatar
      why4d
      Explorer | Level 3
      7 months ago

      Hi Walter, the charge was for this team account - 3 licenses. The person I emailed is 6 jours ahead of me and should be seeing my email about this issue shortly.  
      Is there data recovery available for paid tram accounts?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 months ago

        So this means that the team account is still active and that you were somehow accidentally removed from it - would that sound correct why4d?

        If that's the case, your team's admin should be able to restore your (files and) account back to the team from their end. 

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