Forum Discussion

kidsphoto's avatar
kidsphoto
New member | Level 1
10 months ago

I downgraded my team, and now I'm missing my files.

I recently downgraded my team account to a free account. I chatted with customer service and they assured me all my files would remain. Now I've downgraded and most of my files are gone. I can't acce...
account access
Delete
File access
kidsphoto's avatar
kidsphoto
New member | Level 1
10 months ago

Hi Megan,

I am the owner of the folder and the only member.

Thanks

Casey

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Casey!

    Even if you were the folder's owner, if you removed it from your account then our hands are tied here.

    My best bet would be to do some digging and check if any of the old members still have a copy of it. 

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