Forum Discussion

kidsphoto's avatar
kidsphoto
New member | Level 1
10 months ago

I downgraded my team, and now I'm missing my files.

I recently downgraded my team account to a free account. I chatted with customer service and they assured me all my files would remain. Now I've downgraded and most of my files are gone. I can't acce...
account access
Delete
File access
kidsphoto's avatar
kidsphoto
New member | Level 1
10 months ago

But I went through this with customer service before I downgraded, followed the instructions. They assured me all files would remain. I wouldn't have downgraded if I knew this was going to happen. I even have the correspondence with customer service.

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