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Kittykiy01's avatar
Kittykiy01
Explorer | Level 3
7 months ago

I got an email from Dropbox stating some files would be deleted on 05/26, but I can't find them.

Hi Dropbox Support and Community,   I received an email from Dropbox notifying me that some content shared with me by the Love Team will be permanently deleted on May 26, 2025. The email included...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi Kittykiy01, welcome to our forum!

When checking your Dropbox account, did you also have a look at your Deleted files and Events pages, and the files in question are nowhere to be found? 

Also, when saying that you no longer have access to the original email account the folder was shared with, can you please clarify which account you’re referring to exactly? If you received this email from Dropbox about the files being permanently deleted, are you referring to another email address than the one you see here?

Let me know more details, and we’ll have a look together.

Kittykiy01's avatar
Kittykiy01
Explorer | Level 3
7 months ago

I have two emails. One that I created the folder with and the email I shared the folder to. The original email, I no longer have access to it. Only to the email I shared the folder with. I cannot see anything inside the folder. It was not in the deleted or shared files. I have the csv but I can’t see anything inside it either. Is there a way you can send the original link so I can get them? 

  • Kittykiy01's avatar
    Kittykiy01
    Explorer | Level 3
    7 months ago

    Yes it is a different email than the one there.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Hi Kittykiy01, if the email address is different, are you able to login to that account specifically, since that is the account on which the files were deleted from, meaning that they can be recovered from there?

      • Kittykiy01's avatar
        Kittykiy01
        Explorer | Level 3
        7 months ago

        I can’t log into the original email only the one it was shared to and I can’t see anything there

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