Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Kittykiy01's avatar
Kittykiy01
Explorer | Level 3
7 months ago

I got an email from Dropbox stating some files would be deleted on 05/26, but I can't find them.

Hi Dropbox Support and Community,   I received an email from Dropbox notifying me that some content shared with me by the Love Team will be permanently deleted on May 26, 2025. The email included...
Delete
File access
Shared Folders
NAK's avatar
NAK
Explorer | Level 3
7 months ago

I had the exact same thing happen to me!!!
i recieved the exact same email on the 22nd of may, 2025. i was abroad and only got to my email now. the deadline date was the 4th of june and all my files are gone!

i have no idea who sent me this email and how they deleted my files!

trying to find a way to talk to an actual person at dropbox but have no idea how to do that.

just searched the content of my email and reached this thread

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi NAK, were you part of a Dropbox team at some point, or were you a member of a shared folder that belonged to a Dropbox team?

    • NAK's avatar
      NAK
      Explorer | Level 3
      7 months ago

      Hi jay. 

      I have several shared folders. I might have shared parts of this folder. But I was the owner of the folder. 

      I was not a member of a team. I don't even know how to become a team member and haven't heard of it before this incident

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 months ago

        Hi NAK, I've sent you an email, please could you reply to it when you get a chance?
        In the meantime, If there's anything else we can assist with, feel free to reply back here!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!