Need to see if your shared folder is taking up space on your dropbox šŸ‘Øā€šŸ’»? Find out how to check here.

Forum Discussion

Kittykiy01's avatar
Kittykiy01
Explorer | Level 3
7 months ago

I got an email from Dropbox stating some files would be deleted on 05/26, but I can't find them.

Hi Dropbox Support and Community,   I received an email from Dropbox notifying me that some content shared with me by the Love Team will be permanently deleted on May 26, 2025. The email included...
Delete
File access
Shared Folders
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

tomtom989898, can you send me a screenshot of the email you got, while showing its sender, as well? 

Please also follow these steps to make sure your Dropbox account is secure.

tomtom989898's avatar
tomtom989898
New member | Level 2
6 months ago

Did you get my screenshot?  I do not see it as well as the headers of the email I sent as well.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Thanks for the screenshot, tomtom989898! Do you happen to share any files/folders with a Dropbox team under the name of ā€œWJC CVEā€? Based on the email you received, it could be that the team is currently in locked state and your common files will get deleted on the 06/26.

    If you check your Dropbox account directly, without clicking on any buttons/links provided in the email, do you see any files shared with them?

    • tomtom989898's avatar
      tomtom989898
      New member | Level 2
      6 months ago

      That is the thing though, that "WJC CVE" does not ring a bell, anyway to find out?

       

      • tomtom989898's avatar
        tomtom989898
        New member | Level 2
        6 months ago

        Are you telling me it is save to look in that csv it tried?  I did open it inside dropbox but the folder it said is not even a shared folder

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!