We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
EvaTJ
4 years agoExplorer | Level 3
I had a lot of files in Dropbox that I now can't find.
I have a problem. Or atleast question. I had folders and files in my dropbox account. Folders with pictures, like a lot of pictures. Last I wisit my dropbox account was 2020 and then there were all...
- 4 years ago
Hi EvaTJ, it sounds like it wouldn't be possible to recover the files if they're not visible on the deleted files page. Most likely, at some point, the files were deleted from Dropbox or the machine, and this is why they're not on the site any longer.
I'm sorry to be the bearer of bad news.
EvaTJ
4 years agoExplorer | Level 3
Hey,
I used the desktop app to upload pictures. Cause the pictures were in my computer.
And yea i checked my deleted files and everywhere.
Bu cause there have passed allmost two years, when i disscovered that my pictures were lost. So now i don't have a idea how i gonna get those back, or if i ever...
Nancy
Dropbox Community Moderator
4 years agoHey EvaTJ, thanks for the additional info!
Do you still have access to the desktop app from which you added these files to your Dropbox account? Are you able to see them within the local Dropbox folder there perhaps?
Besides that, is there any chance that you may have two Dropbox accounts under two different email addresses and your photos are saved on the other account?
- EvaTJ4 years agoExplorer | Level 3Hello, Nancy.
No i dont have access to the computer cause it broke down and have thrown away.
And i only have one account with one email.
I quess i have lost those photos.
Like, i can see my folders where i had pictures. All folders are available, but the catch is that, if there was 20photos at first the for now there are like 2-4 random pictures left from this folder.
Some folders have some pictures and some of them dont.
I can see mu photos which have synced with my cameras gallery.
But not picutres from my folders.- Nancy4 years ago
Dropbox Community Moderator
Hmm, I see what you mean.
Does anyone else have access to these folders perhaps, or are they personal ones?
Were you able to see all of your photos previously on https://www.dropbox.com/home?
- EvaTJ4 years agoExplorer | Level 3Hello,
No the access only have myself. And this link which you send me, like i said. I see my folders every one of them. But there arent any photos. Some folders there are 1 or 4 photos. But not all of them.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!