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ScubaBob's avatar
ScubaBob
Explorer | Level 4
9 years ago

I have a question about the sharing approvals. Can you help?

I have been a Dropbox user for many years and have shared folders many times during that period.  It used to be that when I shared a folder the recipient would recieve an email, click on the link and...
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Gradvlax's avatar
Gradvlax
New member | Level 2
5 years ago

I have invited 43 people to view and download a shared folder - but not edit.  Why have I received this auto generated email from one person via no-reply@dropbox.com:

".......(name).......would like access to this shared folder. Approve this request to let them see and edit this folder. Approving won't take up any additional space in your Dropbox"

No one else has had to request access - they can access the folder.  Has this person accidently requested additional privileges? When I followed the link to "grant access", I can see at the top under the folder heading that their name is already in the list. Do I need to invite them again for them to access the folder? Seems dumb when they are already invited. What's going on?

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Hi Gradvlax, happy Monday! 

    Is there any chance that the user you invited has two Dropbox accounts, under a similar email address? 

    I would appreciate some screenshots (omitting any personal info if you can) so I can have a visual of this.

    Can you double check, and keep me posted? 

    Cheers!

    • Gradvlax's avatar
      Gradvlax
      New member | Level 2
      5 years ago

      Hi Lori, I have sent them a new invite through a gmail.com extension rather than using googlemail.com - their suggestion. WIll see. In the mean time I have another person who has been refused access. Person 2 doesn't have a Dropbox account (apparently) so I emailed them a direct download link to the same folder that I have 'shared' with everyone else - this seemed the only way to enable them to get the contents of the folder without them having to sign up to a Dropbox account. But they received the message: 

       

      "You don't have access

      You can ask the person who shared the link to invite you directly. Just so you know, you're signed in as ........(email address)"

       

      Does this mean they have a Dropbox account?  The email address on the error message was different from the one I emailed the invite to.

      many thanks.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Hey, Gradvlax, thank you for the details! 

        Can I ask the precise steps you used in order to invite them to the folder, please? 

        Keep in mind, if you wish to invite someone to be part of a folder, you can follow these steps, but they'd need a Dropbox account. 

        If you wish, you can share a link using these steps. 

        Can you confirm which one you did?

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