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Meritakap11's avatar
Meritakap11
New member | Level 1
12 months ago

I have logged onto my Dropbox account and all of my files are missing.

Hi,  I have logged onto my Dropbox account and all of my files are missing. I have not been on in a couple of months and now everything is gone. I looked through deleted files and events. Nothing s...
restore
Shared Files
Shared Folders
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hi christaevenell, I’m sorry to hear about this. 

To clarify, did you cancel the Dropbox team subscription by following these steps on your account? After the plan was cancelled, do you remember if it went into locked state and if you disbanded the team after that?

christaevenell's avatar
christaevenell
New member | Level 1
12 months ago

I think I dissolved the team, it was locked yes but I no longer had anyone connected to it, but my entire dropbox was locked that's for sure.
do you have a service that would allow me to restore everything?
everything must have been deleted by you in October/November I think

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