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Meritakap11's avatar
Meritakap11
New member | Level 1
12 months ago

I have logged onto my Dropbox account and all of my files are missing.

Hi,  I have logged onto my Dropbox account and all of my files are missing. I have not been on in a couple of months and now everything is gone. I looked through deleted files and events. Nothing s...
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Shared Folders
Meritakap11's avatar
Meritakap11
New member | Level 1
12 months ago

I was not apart of a team account. I had to make my own account. I was sent an email to gain access to the files. So I imagine that means it was apart of a shared folder. Initially the company created the folder with anll the files and then shared the files to us (my business partner, myself and the auditor) through a link. Does that help? 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey Meritakap11, happy new year!

Thanks for the update here as well.

Is it possible to send us a screenshot of that email you got? Do you still have it?

Please make sure to hide any personal info, though.

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