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blings's avatar
blings
New member | Level 2
4 years ago

I haven't accessed my account for a while and all my files are missing

I have saved document on the dropbox free account since 2015, returning to it last week to check for a document I needed do badly and I realize all my files are missing. it's no where to be found. Pl...
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RohanDT's avatar
RohanDT
New member | Level 2
2 years ago

I have had drop box for quite a few years and just recently signed in and noticed all my photos are missing. These files were never deleted or moved my me. Does drop box have the right to delete a customers file without there knowledge and or approval? Yet for awhile they were always messaging me that my storage is full and needed to purchase additional space.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear that your files are missing, RohanDT.

     

    How long has it been since you last accessed your Dropbox account?

     

    Now that you've accessed it, did it allow you to just sign in, or were you perhaps prompted to create a new account instead?

    • RohanDT's avatar
      RohanDT
      New member | Level 2
      2 years ago

      Thanks Hannah. I haven't accessed my account in a few years well and no I didn't sign into a new account. I signed in via my Google email.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hmm, if you hadn't signed into your account for more than 12 months, the account itself would have been deleted by now, but perhaps you had some kind of device linked that kept this from happening.

         

        What do you see in your events page? Do you see anything related to the files that you're missing?

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