Forum Discussion

Karin Johnson's avatar
Karin Johnson
New member | Level 1
11 months ago

I logged in to my Dropbox account today, but my photos have disappeared.

I've had a free Dropbox account for years. I continually get reminders that my storage space is maxed out and I need to upgrade. I've checked my photos to ensure they are still around. Today, I logge...
account access
Dropbox Basic
restore
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Karin Johnson! Hope you don’t mind if I jump in, too. 

From your description, it's also possible you’ve set up a separate brand new Dropbox account, which is why you don’t see any files in it. 

Besides what Mark suggested above, can you also make sure you’re logged in with the correct email address here?

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